Write to us
Email support@cuttingfloor.ai. A person answers, usually within one working day.
What helps us help you
- The email you signed in with.
- The app you use cuttingfloor from (ChatGPT, Claude, Kazi or another).
- What you asked for, and what happened instead. A job id or media id from the reply helps.
- A link to the export, if it is about a video.
Before you write
- Is it down? See the status page, cuttingfloor.ai/status.
- Connecting an app: the steps for each one are at cuttingfloor.ai/connect.
- Plans and billing: your account page, cuttingfloor.ai/account.
Your data
To get a copy of your data, or to close your account and delete it, write to support@cuttingfloor.ai. The privacy policy (cuttingfloor.ai/privacy) says what we keep and for how long.