Yearly plans
Within 14 days of buying or renewing a yearly plan, you can ask for a refund of the unused part: the months you haven't started yet.
Monthly plans
Monthly payments aren't refunded. Cancel any time from your account page and the plan stops at the end of the month you paid for.
Mistakes
- Charged twice, or charged after you cancelled: we refund it in full.
- A long outage on our side: write to us and we make it right.
How to ask
Write to support@cuttingfloor.ai from the email on your account. Refunds go back to the card you paid with, usually within 5 to 10 days.